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Privacy Policy

When using Qiwa portal, you trust us so privacy policy is intended to help you and protect your data by complying with all applicable data protection and privacy laws.

General Information

Please read this privacy policy carefully before using this site

Qiwa Portal is a website ( "our site") operated by Takamol Holding ("we"). We are committed to protecting and respecting your privacy. This policy (together with our terms of use (Terms of Use for Ministry of labor and social development) and any other documents referred to on it) sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it. By visiting our site you are accepting and consenting to the practices described in this policy. Information we may collect from you We may collect and process the following information about you:

Information you give us

You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, and when you send us an email or report a problem with our site. The information you give us may include personal information such as your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph. Comments or other information posted by you on our site designed for public communications or communications among other users may be viewed and downloaded by others who visit our site.

Information we collect about you

With regard to each of your visits to our site we may automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources.

We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, government entities, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Privacy Policy Details


Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. By continuing to browse our site, you are agreeing to our use of cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

  • Strictly necessary cookies: These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site.
  • Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies: These are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies: These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our site more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Uses made of the information We use information held about you in the following ways:

Information you give to us or we collect about you

  • to enable us, our partners and third party vendors to provide, administer, and improve the site and the services we offer on our site;
  • to help us, our partners and third party vendors to improve our site offerings, both individually and in aggregate, and to individualise the experience and to evaluate the access and use of our site and the impact on the Saudi community;
  • for purposes of research;
  • to monitor and detect violations of our terms of service (Terms of Use for TakaMoL) as well as other misuses and potential misuses of our site;
  • to publish information, but not personal information, gathered about access, use, impact, and companies performance;
  • to send you updates about services offered by us or other events, to send you communications about services offered by us, our partners or third party vendors that may be of interest to you, or to send you email messages about site maintenance or updates;
  • to archive this information and/or use it for future communications with you;
  • to maintain and improve the functioning and security of our site and our software, systems, and network;
  • for purposes described elsewhere in this Privacy Policy (including, e.g., sharing with third parties);
  • as otherwise described to you at the point of collection or pursuant to your consent;
  • to authenticate your identity when you register for some of the services on our site;
  • to process refunds, as applicable;
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
  • to make suggestions and recommendations to you and other users of our site about services that may interest you or them.

Information we receive from other sources

We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share any information provided by you or collected from us with our partners, third party vendors, analytics and search engine providers. We will share information with third parties as follows:

  • if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms of use (Terms of Use for TakaMoL) and other agreements; or to protect the rights, property, or safety of TakaMoL for Business Services Holding Company Ltd., our customers, or others;
  • with service providers or contractors that perform certain functions on our or our partners’ or vendors’ behalf, including processing information that you provide to us on our site, processing purchases via third party providers, and other transactions through our site, operating our site or portions of it, providing or administering services, or in connection with other aspects of our services;
  • for purposes of research. However, we will only share personal information about you for this purpose to the extent doing so complies with applicable law and is limited to the personal information required to fulfil the purposes stated at the time of collection;
  • o provide opportunities for you to communicate with other users who may have similar interests or goals. In such cases, we may use all information collected about you to determine who might be interested in communicating with you;
  • to respond to subpoenas, court orders, or other legal process; to investigate, or prevent, or take action regarding illegal activities, suspected fraud, or security or technical issues, or to enforce our terms of service (Terms of Use for TakaMoL) or this Privacy Policy, as otherwise may be required by applicable law or to protect our rights, property, or safety or those of others;
  • with our affiliates, or with successors in the event of a merger, acquisition or reorganisation, for their use consistent with this Privacy Policy;
  • as otherwise described to you at the point of collection or pursuant to your consent;
  • for integration with third party services. For example, videos and other content may be hosted on YouTube and other websites not controlled by us; and
  • share aggregated information that does not personally identify you with the public and with third parties, including but not limited to researchers and business partners.

Consent to processing data outside home country

By using our site, or providing information to us, you understand and unambiguously consent to the collection, use, disclosure and retention of information in the Kingdom of Saudi Arabia and other countries and territories, for the purposes set forth in this Privacy Policy and our terms of use (Terms of Use for TakaMoL). You hereby consent to the collection, use, disclosure, and retention by us of your personal information as described under this Privacy Policy, including but not limited to the transfer of your personal information between us and the third parties, affiliates, and subsidiaries described in this Privacy Policy. For further certainty, any consent relating to a right to transfer information referred to in this paragraph shall be deemed to include your consent to the transfer of the applicable personal information to a jurisdiction which may provide a different level of privacy protection than that available in your own country.

We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy. All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. 
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. 
If you do not agree with these terms, then please do not access, browse, or register for our site. If you choose not to provide us with certain information required to provide you with various services offered on our site, you may not be able to establish a user account and we may not be able to provide you with those services.

Your rights

You have the right to ask us not to use your personal information for marketing purposes. You can exercise your right to prevent this information from being processed by contacting us at support@qiwa.sa

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:  support@qiwa.sa